CitySmart

Insurances offered by CityInsurance

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  • How do I buy?

    Welcome on the online sales page of City Insurance!

    In order to buy one of our insurance products available online, we kindly ask you to access the window that corresponds to the insurance you wish. Here you will enter the requested data complying with the following steps:

    • Calculate
    • Complete the data
    • Confirm the policy

    Entering the data in the policies
    You are going to enter the data on the policies, and the responsibility for filling in all the fields accurately and completely is yours.

    Thus, first of all you can find out the cost of the insurance type you are interested in. In the event you decide to buy this product from City Insurance, you will fill in the form with the requested information. After you have placed the order, as soon as possible you will be contacted by a representative of City Insurance for its confirmation.

    Promotions

    If you purchase insurances from City Smart online sales site, you will benefit from discounts as follows:

    • a discount for the mandatory RCA (MTPL) insurance according to the bonus malus system
    • 20% to the Travel Insurance
  • How do I pay?


    To pay the insurance purchased online you can:

    • to pay online with your card, in which case the money enters immediately City Insurance account

    You must know that if you make the payment online, the policy is generated from the program and you get a copy of it right away via e-mail. The advantage of this payment option is that you can get the insurance right away.



  • How do I get the policy?

    In order to get the purchased insurance you have two options:

    • You can collect it yourself head office of City Insurance, only if you live in Bucharest
    • to receive it through a courier

    If you choose to receive the policy through a courier, you must know that City Insurance offers free delivery to over 5,500 locations, all over the country.

    Before the delivery, the representative of the transport company will call you to fix a convenient time for you, when he can deliver you the policy.

  • What day do you get the policy?

    You get the policy concluded on the City Smart site the next day after its purchase.

    In the event you purchase an insurance online Friday after 16.00 hrs, because the courier will collect the parcel only on Monday, you will receive the policy on Tuesday.

  • When does the insurance become effective?

    The insurance purchased online becomes effective the next day as of 24.00 hrs.

    In the event you need a RCA (MTPL) insurance for the car registration, it may become effective the same day, but only if you collect the policy by yourself from the headquarters of City Insurance.

    For the payment option in cash at the agency or by bank transfer, if you do not pay the policy consideration, the insurance loses its validity. More precisely, if you are involved in an insured event and you have not received the policy yet and you have not paid it, the loss occurred is not indemnified.

  • What shall I do in case of loss?

    RCA (MTPL) mandatory insurance

    In the event you have been involved in a car accident and you are the guilty person, you have to hand over a copy of the RCA (MTPL) insurance to the other driver, because the latter is the beneficiary of the compensation. In order to benefit from a repair for your car too, we invite you to conclude also the optional CASCO insurance with City Insurance.

    On City Insurance page we can find all the addresses and contact numbers of all our agencies where you can conclude other types of insurances and where the driver beneficiary of the RCA (MTPL) insurance must get to report the loss.

    Mandatory home insurance

    For a loss caused to your insured home you must call or send a direct e-mail direct to City Insurance or to PAID. This way the loss is reported and a representative of City Insurance will come to the spot to make an assessment and to open the claim file.

    In order to benefit from the payment of the compensation, it is required that the Inspectorate for Emergency Situations confirm the event occurred.

    Since the representatives of City Insurance handle the examination of the claim file, it is preferable to report the event occurred directly to this company, in order to receive the countervalue of the loss suffered as fast as possible.

    Medical travel insurance

    If an insured event occurred during the journey made, we kindly ask you to urgently dial the telephone number of April International, our provider of medical services, in order to report the loss suffered as soon as possible. This operator will guide you and offer you options of medical services offered by agreed providers. The telephone number that has to be dialed is:
    +4021 201 90 44 or +4031 730 99 44 .

  • About City Insurance

    About us

    City Insurance S.A. Insurance Reinsurance Company is a young and dynamic general insurance company, which recorded in the last years growth rates well above the average of the insurance market. The Company offers a full range of flexible and effective insurances, the company products being created and adjusted to satisfy the insurance needs of the current and potential customers, both natural persons, as well as legal entities.

    City Insurance S.A. Insurance Reinsurance Company has its registered office in Bucharest, 93-95 Emanoil Porumbaru St., ground floor, 1st, 2nd, 4th and 5th floor, 1st district, is incorporated in the Trade Register under number J40/3150/1998, tax number 10392742, registered in the Register of Insurers under no. RA-008/10.04.2003 are has a subscribed and paid up share capital: 93,284,350 RON.

    Wishing to be as close as possible to its customers and to offer them an effective solution for the direct purchase of its insurance products at the best prices, City Insurance S.A. Insurance Reinsurance Company created the site CitySmart.ro. The occurrence of the site for online insurance sales is a natural consequence of the company’s evolution and of the wish to be close to its customers. Through the simple and easy to use format, we wish to offer the customers all comfort in the action of purchasing the insurance products

  • City Insurance in the country

    In the last years City Insurance had a significant territorial development. The company expanded, currently reaching a number of 46 territorial units, this way covering all the county capitals. This territorial expansion enables the company to be more close to its customers, more close to their needs and expectations that are met by the company representațives anywhere in the country.

    Thus, on the site of City Insurance you can find all the data you need.

  • Products accessible online
  • Promotions

    If you purchase insurances from City Smart online sales site, you will benefit from discounts as follows:

    • a discount for the mandatory RCA (MTPL) insurance according to the bonus malus system
    • 20% to the Travel Insurance
  • Contractual terms and conditions

    Principiile si conditiile de confidentialitate si securitate ale City Insurance se aplica pe site-ul CitySmart.

    Acesta pot fi consultate pe site-ul City Insurance in sectiunea Securitatea si confidentialitatea datelor sau accesand Nota de informare
  • RCA (MTPL) policies termination
    1. Termination / cancellation of the RCA contract

      In accordance with the provisions of Law 132/2017 (Motor Vehicle Law), art. 7 and art. 8 par. (1) and paragraph (2):

      • Article 7:

        The RCA contract ceases:

        a) on the date when the owner of the vehicle notifies the RCA insurer of the ownership of the vehicle, accompanied by supporting documents;

        b) on the date when the vehicle is out of circulation;

        c) at the time specified in the RCA contract.

      • Article 8:

        (1) The RCA contract is discontinued if:

        a) the insured risk has occurred or its production has become impossible before the liability of the RCA insurer is born;

        b) the production of the insured risk of income is impossible after the birth of the liability of the RCA insurer.


    2. Termination of the RCA Agreement

      In accordance with the provisions of Law 132/2017 (Motor Vehicle Law), art. 8 par. (3):

      (3) The insurer has the obligation to inform the RCA insurer about the conclusion of other RCA contracts with other RCA insurers and may opt for the maintenance of a single RCA contract. The right of option shall be exercised only once during a calendar year and may opt for the termination of contracts with the effective date following the conclusion of the first RCA contract concluded.

    3. Termination of an RCA contract by the Insured

      In accordance with the provisions of Law 132/2017 (Motor Vehicle Law), art. 5 par. (9) and (10)

      (9) In case the information provided by the insured is not real at the moment of conclusion of the RCA contract, the insurance premium may be recalculated and modified by the RCA insurer after prior notification of the insured.

      (10) In the case provided for in paragraph (9), if the policy holder does not agree to change the terms of the contract, he may terminate the MTPL contract within 20 days of the date of receipt of the notification.

  • Cookies policy

    Cookies policy

    Renew or change your cookie consent

    Politica de utilizare a cookie-urilor

    Acest site utilizează cookie-uri. Folosim cookie-uri pentru a personaliza conținutul și anunțurile, pentru a oferi funcții de rețele sociale și pentru a analiza traficul.

    Ce sunt cookie-urile?

    Cookie-urile sunt mici fișiere de text ce pot fi utilizate de către site-urile web pentru a face utilizarea lor mai eficientă.

    Conform legii putem stoca cookie-uri pe dispozitivul dvs., în cazul în care ele sunt strict necesare pentru operarea acestui site. Pentru toate celelalte tipuri de cookie-uri avem nevoie de permisiunea dvs.

    Acest site utilizează diferite tipuri de cookie-uri. Unele cookie-uri sunt plasate de către servicii părţi terţe care apar pe paginile noastre.

    Consimţământul dvs. se aplică următoarelor domenii: www.citysmart.ro

     

    De ce folosim cookie-uri?

    Cookie-uri sunt utilizate pentru a monitoriza acțiunile ce se realizeaza pe site-urile City Insurance, pentru a personaliza conținutul și anunțurile, pentru a oferi funcții de rețele sociale și pentru a analiza traficul. De asemenea, ofera partenerilor de rețele sociale, de publicitate și de analize informații cu privire la modul în care sunt folosite site-urile City Insurance.

    Tipuri de cookie-uri utilizate

     

    Declaraţie cookie-uri actualizată ultima oară în data de 10/05/2018 by Cookiebot:

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  • Personal data processing policy

    Personal data processing policy

    City Insurance Insurance-Reinsurance Company, (hereinafter referred to as City Insurance), as author/owner/administrator of the website www.citysmart.ro observes the privacy and safety of the data provided by you when you use this website, the personal data included, for this purpose applying the Privacy Policy.

    Registration number in the personal data controllers register: 4.110.
    Your visiting this site is subject to the terms and conditions of use and to the Privacy Policy, implies your consent with respect to them and they constitute the entire agreement between the parties. City Insurance reserves the right to change and update the content of the website www.citysmart.ro anytime, as well as the privacy policy and the terms and conditions of use, without any prior notice.

    Definitions


    personal data - any information regarding a natural person identified or identifiable; an identifiable person is that person that can be identified - directly or indirectly, particularly by reference to an identification number or to one or several factors specific to his/her physical, physiological, psychological, economic, cultural or social identity;

    personal data processing - any operation or set of operations that are performed on the personal data, by automatic or non-automatic means, such as collection, recording, organization, storage, adjustment or the alteration, extracting, consulting, use, disclosure to third parties by conveyance, dissemination or in any other way, joining or combining, blocking, removal or destruction;

    storage - keeping the personal data collected on any kind of medium;

    personal data recording system - any personal data organized structure, accessible according to some determined criteria, no matter if this structure is organized in a centralized or decentralized way or it is assigned according to functional or geographical criteria;

    controller - any natural person or legal entity of private or of public law, including the public authorities, their territorial institutions and structures, which determines the purpose and the means for the personal data processing;

    third party - any natural person or legal entity, of private or of public law, including the public authorities, their territorial institutions and structures, other than the person concerned, the controller or the authorized person or the persons who, under the direct authority of the controller or of the authorized person, are authorized to process data;

    recipient - any natural person or legal entity of private or of public law, including the public authorities, their territorial institutions and structures, to whom data are disclosed, no matter if it is a third party or not; the public authorities to whom data are conveyed within a special empowerment to investigate shall not be deemed recipients;

    anonymous data - data that may not be associated with an identified or identifiable person due to the origin or to the specific processing method;

    'business contact' data - data that include the name, title, business address, telephone number or the e-mail address of an employee of an organization, in this capacity. 'Business contact' data do not fall into the personal data category;

    statistical data - data that have been obtained as a result of the processing by the controller of the personal data, but which may not be used to identify a person and are used exclusively for statistical purposes and/or information, promotion purposes.

    Personal data collection

    City Insurance can collect personal data from you, but only with your consent and if you provide them voluntarily. The recorded data are intended to be used by the controller and will be conveyed only to the contractual partners of City Insurance. We use the personal data collected for the following purposes:
    1. to deliver services such as newsletters, the events or the products you asked or purchased.
    2. to customize the service we provide to you.
    3. to communicate with you with respect to the services chosen.
    4. to ensure you the access to sections with limited access of the site.
    5. to publish the list of winners of 'City Insurance' contest.
    All the visitors of this site are guaranteed the rights provided for by Act no. 677/2001 on the protection of persons with respect to the personal data processing and their free movement. Thus, according to Act no. 677/2001, any natural person benefits from the following rights:
    1. the right of access to the data that concerns him/her, to obtain from the controller, upon his/her request, freely for one request a year, the confirmation that the data concerning him/her are or not processed by it
    2. the right to request the rectification, updating, blocking, removal of personal data or their conversion into anonymous data in the circumstance in which the processing does not comply with Act no. 677/2001
    3. the right to oppose anytime the processing of data concerning him/her, for grounded and legitimate reasons related to his/her specific situation, except for the events where there are legal provisions to the contrary. In the event of justified opposition, the processing will not refer to the data in question
    4. the right to oppose anytime, free of charge and without any justification, that the data referring to him/her/it be processed the purpose of direct marketing, on behalf of the controller or of a third party, or be disclosed to third parties for such a purpose
    5. the right not to be subject to an individual decision, adopted exclusively on the basis of a personal data processing
    6. the right to resort to justice in the event he/she suffered a prejudice consequently to the processing of his/her personal data
    7. the right to file a complaint to the supervisory authority in the event he/she deems that his/her data have not been processed according to the law. Thus, the natural person will submit a written dated and signed request to S.A.R. CITY INSURANCE S.A. (also via e-mail). In the request he/she will specify whether he/she wishes that the information / measures taken be conveyed to him/her to a certain address (even e-mail) or through a correspondence service ensuring only in hand delivery.
    City Insurance will not disclose any personal information it obtains from you to others without your permission, except for some circumstances limited to:
    1. the compliance to the law;
    2. the protection of our site security and our rights according to our Terms and Conditions of use;
    3. actions under emergency situations for the protection of personal safety of employees, users of products or services, or of public persons.
    City Insurance does not sell, exchange or rent personal data to third parties.

    Collected data security


    We undertake to apply the adequate technical and organizational measures for the protection of personal data against accidental or illegal destructions, loss, alteration, unauthorized disclosure or access. For this reason we use standard security technology in the field.
    City Insurance uses security methods and technologies, along with policies applied to employees and to work procedures, in order to protect the personal data collected according to the legal provisions in force. Personal data are kept in a protected database, to which only some of the employees of City Insurance have access.
    Data with respect to the ONLINE transactions are performed through ePayment (GECAD ePayment International S.R.L.), for the online purchase, collection of the personal data is done using an encrypted SSL conection, using a digital certificate issued by www.thawte.com, a Verisign company.

    Underage children

    City Insurance has no intention to collect personal data from underage persons.

    Legislation

    The privacy policy complies with the Romanian laws. In case of litigation, first an amicable settlement shall be tried, within 30 working days from the registration of the complaint at the head office of City Insurance. In the event a settlement may not be reached within the period specified above, the litigation will be settled by the competent law court.

  • Terms and conditions
    Terms and conditions

    Societatea de Asigurare-Reasigurare City Insurance, (denumita in continuare City Insurance), in calitate de autor/proprietar/administrator al website-ului www.cityinsurance.ro respecta caracterul privat si securitatea informatiei furnizate de catre dvs. atunci cand utilizati acest website, inclusiv a datelor cu caracter personal, scop in care aplica Politica de Confidentialitate. Numar de inregistrare in [...]

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